Service Coordinator, Division 120

Responsible for prioritizing, planning and managing the technician schedules on a daily basis.

Essential Duties and Responsibilities:

  • Provide the Best Customer Experience through exceptional customer service
  • Creates and prioritizes technicians’ schedules in a timely and efficient manner
  • Ensures that technician runs are profitable and meet department goals
  • Reviews technician’s schedules to accommodate emergencies and trouble calls
  • Contacts customers to schedule service or repair appointments
  • Serves as a Customer Service/Relationship Representative to customers
  • Takes ownership of customer issues and follows problems through to resolution.
  • Keeps accurate records and documents customer service actions and discussions
  • Logs and transfers open orders to the appropriate technician
  • Composes and updates routine correspondence and reports
  • Monitors customer’s accounts for purchase orders and past due invoices
  • Assist with billing
  • Assist with filing
  • Responsible for other duties as assigned

Essential Functions:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or GED required, Associate Degree in Business Management – Preferred
  • One to three years experience dispatching and scheduling service and/or maintenance technicians – Required
  • Proficient in Microsoft Office Suite
  • Excellent communication and interpersonal skills
  • Exceptional phone skills
  • Exceptional customer service skills
  • Ability to cope with constant change and adaptability
  • Strong organizational skills

The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.


As the Authority in Fire Prevention, Kistler O’Brien Fire Protection understands the importance of a job well done and recognizes that without dedicated employees, our customers would experience devastating consequences. We know our work matters, and we are searching for individuals who want to be part of something bigger. We want individuals who take pride in their work, can leave the work day feeling a sense of accomplishment, and appreciate being part of the KOB Team. We are a forward-thinking, family-friendly company willing to train on the job and promote from within. Your future is what you make it here – there really is no limit and every employee has a voice to be heard. That’s why we understand the critical role that employee benefits play in the job market, specifically, your decision-making process. Here at Kistler O’Brien Fire Protection, you are offered a comprehensive benefits package that includes Medical, Dental and Vision, with paid time off, sick days and paid holidays. You can also plan for your future with life insurance, disability and a company-matched 401K Plan.

Job Type: Full-time



2210 City Line Road

Bethlehem, PA 18017

MON - FRI: 7:30AM - 4:30PM


101 Blair Avenue


MON - FRI: 7:30AM - 4:30PM


210 Carter Drive, Unit 5A

west chester, pa 19382

MON - FRI: 7:30AM - 4:30PM

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