Responsible for managing the day-to-day operations of a busy service department.
Essential Duties and Responsibilities:
- Drives business through policies, procedures while aiding in evolution of company policy
- Confers with Coordinators to verify that routes are scheduled and completed efficiently.
- Ensures compliance with company policy and procedure is followed and enforced.
- Works with General Manager to implement priorities and action plans to meet division goals, revenue targets and financial profitability.
- Assist with day-to-day leadership and management of the department to provide the Best Customer Experience for both internal and external customers.
- Oversee technician training, Certification and Ladders programs.
- Provide ongoing Performance Management responsibilities to direct reports.
- Provides technical advice, support and coaching to staff.
- Conducts staff meetings, safety inspections and monthly feedback meetings with technicians.
- Monitor job profitability, productivity, and accuracy by reviewing sales orders, inspection reports, deletes and dispatch board.
- Review completed technician schedules and communicate with all stakeholders on equipment, safety training and other important information needed for job.
- Conducts staff reviews and manages attendance records.
- Investigate, document, and control all damage reimbursement expenses.
- Accountable for technician vehicle fleet.
- Works with Fleet Manager to oversee GPS Program. Acts as a secondary point of contact for GPS Vendor.
- Assist with continuous improvement efforts within the department.
- Monitors truck fleet and tool usage and requirements.
The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.
Pre-Employment Requirements:
- Clear PA Criminal Record Check (ACT 34)
- Clear Federal Criminal History Check (ACT 114)
- Clear Child Abuse History Clearance (ACT 151)
- Approved Drug & Alcohol Screen Results
Other Skills and Abilities:
- Ability to use OHM Meter, troubleshoot and repair electronic devices.
- Understanding of amps and electronic circuits.
- Comfortable with heights and working on ladders or lifts.
- Ability to read and comprehend appropriate NFPA standards.
Education and/or Experience:
Associate’s degree or Bachelor’s in Business Management Preferred. Management experience preferred.
