Position Summary:
The primary role is to lead and manage the operations and business growth of the branch assigned to them. Areas of responsibility include Fire Alarm, Sprinkler and Standard Products.
Essential Duties and Responsibilities:
- Directs all operational aspects including service, customer service, human resources, administration and sales in accordance with the branch’s objectives
- Manages three operation managers, Fire Alarm, Sprinkler and Standard Products
- Drives profitable growth through effective management of assigned assets, people, financial and material
- Partners with the President to develop forecasts, financial objectives, strategic operating plans for the assigned Service Businesses that aligns with KOB’s goals
- Partners with Sales to assess local market conditions and identify current prospective sales opportunities
- Develops and reviews service profit/loss objectives against plan, analyzes the costs/revenues and establishes a proactive cost control containment program to meet profit/loss objectives
- Tracks and reports on all aspects of service operations, operating costs, average response time, resolution rates, customer satisfaction data
- Works with managers and employees to develop objectives and key performance indicators
- Addresses customer and employee satisfaction issues promptly
- Monitors scheduling, routing and inventory to drive efficiencies and productivity
- Responsible for labor forecasting and planning
- Partners with Human Resources to recruit and hire new Service Department employees
- Provides coaching, training and development to all branch employees
- Oversees Performance Management, rewarding and disciplining of employees
- Works with Managers to address employee complaints and resolving problems
- Partners with other departments as necessary
- Establishes branch-level operational policies and procedures for organization activities
- Leads continuous improvement efforts, locates areas of improvement and proposes corrective action
- Complies with all regulations and applicable laws
- Provides safe and secure environment to employees
- Assumes other duties/projects as assigned
The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience Requirements:
- Bachelor’s Degree in Business Administration/Management, Fire Science or similar preferred
- Five plus years in a management role
- Service industry experience with expertise in fire technical experience preferred
- Proven track record of performance leading a business and managing human resources
- A drive to reach sales and services goals
- Understanding of industry laws and regulations
- Relevant NICET/NAFED Certifications
Additional Qualifications:
- Excellent organization and leadership skills
- Excellent communications skills
- Proficient in Microsoft Office Suite
- Able to think strategically and analytically
- Problem Solving/decision making skills
