Assistant Manager, Sprinkler Service

The Assistant Manager, Sprinkler Service is responsible for managing the day-to-day operations of a busy service department.

Reports to:

Director of Inspection & Maintenance

Essential Duties and Responsibilities:

• Reports directly to Sprinkler Manager.
• Confers with schedulers to verify that jobs are scheduled and completed in a timely manner.
• Interacts with employees and customers in response to their concerns and questions.
• Supervises, trains and motivates staff.
• Provides technical advice, support and coaching to staff.
• Conducts staff meetings, safety inspections and monthly feedback meetings with technicians.
• Monitors job profitability, productivity and accuracy by reviewing sales orders, inspection reports, deletes and dispatch board.
• Review completed technician schedules and communicates with all stakeholders on equipment, safety training and other important information needed for jobs.
• Manages tools, supplies and inventory.
• Fills in for schedulers and technicians as needed.
• Ensures compliance with company safety procedures.
• Initiate first day of the month open order reports and examine for delinquent work orders.
• Reviews and prioritizes inspection reports and repair summaries for accuracy and completion.
• Submits all repair summaries in a timely fashion to non – compliance sales for quotes.
• Log fire pump reports into the computer system.
• Conducts staff reviews and manages attendance records
• Investigates, documents and control all damage reimbursement expenses.
• Administers and oversees compliance with company policies and procedures.
• Conducts on site quality control inspections.

The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or general education degree (GED).  Management experience preferred.