Manager, Standard Products

Responsible for managing the day-to-day operations of a service department.

Reports to:

President

Essential Duties and Responsibilities:

• Confers with service coordinator to verify that jobs are scheduled and completed in a timely manner.
• Interacts with employees and customers in response to their concerns and questions
• Supervises, trains and motivates staff.
• Provides technical advice, support and coaching to staff.
• Develops clear and concise goals for staff and division.
• Conduct staff meetings, safety inspections and monthly feedback meetings with technicians.
• Manages and maintains fire training program.
• Review repair summaries for completion and accuracy.
• Initiate first day of the month open order reports and examine for delinquent work orders.
• Monitors, ensures and reviews customer service expectations through online surveys.
• Monitors job profitability, productivity and accuracy by reviewing sales orders, inspection reports, deletes and dispatch board.
• Review completed technician schedules and communicate with all stakeholders on equipment, safety training and other important information needed for job.
• Manages tools, supplies and inventory.
• Fills in for service coordinators and technicians as needed.
• Ensures compliance with company safety procedures.
• Implements programs, plans and processes to meet division goals, revenue and profitability.
• Conducts staff reviews and manages attendance records
• Investigates, document and control all damage reimbursement expenses.
• Administers and oversee compliance with company policies and procedures.
• Conducts on site quality control inspections.

The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.