Manager, Alarm & Suppression Service

Manager, Alarm & Suppression Service is responsible for managing the day-to-day operations of a busy service department.

Essential Duties and Responsibilities:

  • Drives business through policies, procedures while aiding in evolution of company policy
  • Confers with Coordinators to verify that routes are scheduled and completed efficiently.
  • Ensures compliance with company policy and procedure is followed and enforced.
  • Works with Manager and General Manager to implement priorities and action plans to meet division goals, revenue targets and financial profitability.
  • Assist with day to day leadership and management of the department to provide the Best Customer Experience for both internal and external customers.
  • Oversee technician training, Certification and Ladders programs.
  • Provide ongoing Performance Management responsibilities to direct reports.
  • Provides technical advice, support and coaching to staff.
  • Conducts staff meetings, safety inspections and monthly feedback meetings with technicians.
  • Monitor job profitability, productivity and accuracy by reviewing sales orders, inspection reports, deletes and dispatch board.
  • Review completed technician schedules and communicate with all stakeholders on equipment, safety training and other important information needed for job.
  • Conducts staff reviews and manages attendance records.
  • Investigate, document and control all damage reimbursement expenses.
  • Accountable for technician vehicle fleet.
  • Works with Fleet Manager to oversee GPS Program. Acts as a secondary point of contact for GPS Vendor.
  • Assist with continuous improvement efforts within the department.
  • Monitors truck fleet and tool usage and requirements.

The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.


To perform the work successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.

Oral & Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Writes clearly and informatively.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Leadership – Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.

Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Pre-Employment / Employment Requirements:

  • Clear PA Criminal Record Check (ACT 34)
  • Clear Federal Criminal History Check (ACT 114)
  • Clear Child Abuse History Clearance (ACT 151)
  • Approved Drug & Alcohol Screen Results

Other Skills and Abilities:

  • Ability to use OHM Meter, troubleshoot and repair electronic devices.
  • Understanding of amps and electronic circuits.
  • Comfortable with heights and working on ladders or lifts.
  • Ability to read and comprehend appropriate NFPA standards.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to walk, stand, sit, listen and hear.  The employee must occasionally be required to use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. The employee may occasionally lift up to 75 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be occasionally exposed to wet/humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; extreme heat, cold and risk of electrical shock.  The noise level in the work environment is usually quiet to moderate.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associates degree or Bachelor’s in Business Management Preferred.  Management experience preferred.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to add, subtract, multiply and divide in all units of measure.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

Valid Driver’s License in state of residence; clear of any major infractures for a 3-year period. Maintain company selected manufacturer’s trainings.


2210 City Line Road

Bethlehem, PA 18017

MON - FRI: 7:30AM - 4:30PM


101 Blair Avenue


MON - FRI: 7:30AM - 4:30PM


210 Carter Drive, Unit 5A

west chester, pa 19382

MON - FRI: 7:30AM - 4:30PM

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