Monitoring Coordinator

The Monitoring Coordinator is responsible for all functions and activities as it relates to monitoring.  Functions such as the administration and processing, sales, account set-up and day-to-day operational tasks fall under this person’s responsibilities.  

Essential Duties and Responsibilities:

• Administration/ processing of accounts. This includes initial-set up, account configuration and renewal
• Day-to-day operational tasks include but are not limited to: placing systems on test for customers and technicians, communication with customers on technical issues, administrative tasks such as password management and report creation
• Liaison to the monitoring company. Work with the monitoring service on issues, report creation, and account clean up
• Creation and set-up of new accounts. Working with customer to collect information necessary the account
• Troubleshooter: Ability to interpret the data and put together proper plan to customer.  This may come in the form of a service call to make repairs to equipment
• Sales: creation of proposals to upsell equipment, send technician on service calls and/or propose a new account
• Audit accounts for accuracy and make corrections as needed
• Perform additional tasks as necessary

The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.

Education and/or Experience:

• Associates degree or bachelor’s degree required in business management or equivalent
• 2+ years’ experience in office administration, production or data entry

Qualifications:

• Proficiency in Microsoft Office Suite and General Software Platforms
• Excellent communication, interpersonal skills and phone manner
• Process Oriented
• Excellent time management skills and the ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Teamwork orientation
• Customer focused
• Results driven