Responsible for managing the day-to-day operations of a service department.

Reports to:

President

Essential Duties and Responsibilities:

  • Confers with service coordinator to verify that jobs are scheduled and completed in a timely manner.
  • Interacts with employees and customers in response to their concerns and questions
  • Supervises, trains and motivates staff.
  • Provides technical advice, support and coaching to staff.
  • Develops clear and concise goals for staff and division.
  • Conduct staff meetings, safety inspections and monthly feedback meetings with technicians.
  • Manages and maintains fire training program.
  • Review repair summaries for completion and accuracy.
  • Initiate first day of the month open order reports and examine for delinquent work orders.
  • Monitors, ensures and reviews customer service expectations through online surveys.
  • Monitors job profitability, productivity and accuracy by reviewing sales orders, inspection reports, deletes and dispatch board.
  • Review completed technician schedules and communicate with all stakeholders on equipment, safety training and other important information needed for job.
  • Manages tools, supplies and inventory.
  • Fills in for service coordinators and technicians as needed.
  • Ensures compliance with company safety procedures.
  • Implements programs, plans and processes to meet division goals, revenue and profitability.
  • Conducts staff reviews and manages attendance records
  • Investigates, document and control all damage reimbursement expenses.
  • Administers and oversee compliance with company policies and procedures.
  • Conducts on site quality control inspections.
The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.

A COMPLETE SOLUTION FOR YOUR FIRE PROTECTION NEEDS

CORPORATE

2210 City Line Road

Bethlehem, PA 18017

MON - FRI: 7:30AM - 4:30PM

Emergency Service 24/7

READING

101 Blair Avenue

READING, PA 19601

MON - FRI: 7:30AM - 4:30PM

Emergency Service 24/7

WEST CHESTER

210 Carter Drive, Unit 5A

west chester, pa 19382

MON - FRI: 7:30AM - 4:30PM

Emergency Service 24/7

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